Refund Policy

At Lotus Flower, we strive to ensure your complete satisfaction with our floral arrangements and services. Please review our refund policy below.

1. Satisfaction Guarantee

We stand behind the quality of our flowers and designs. If you're not completely satisfied with your arrangement, please contact us within 24 hours of delivery or pickup.

2. Eligibility for Refunds

Refunds or replacements may be issued under the following circumstances:

• The flowers received are significantly different from what was ordered
• The arrangement arrives damaged or in poor condition
• The wrong arrangement was delivered
• The arrangement was delivered to the wrong address through our error

3. Non-Refundable Situations

We cannot offer refunds in these cases:

• If you simply changed your mind about the order
• If the recipient refused delivery (except in cases of our error)
• For floral arrangements that have been out of water for extended periods
• For seasonal variations in flower availability that don't affect the overall design
• For minor color variations from website images (due to monitor differences)

4. Processing Refunds

Approved refunds will be processed within 5-7 business days to the original payment method. For replacements, we will arrange for a new delivery at no additional cost.

5. Cancellation Policy

Orders may be canceled with a full refund if canceled at least 48 hours before the scheduled delivery date. Cancellations within 48 hours may incur a 25% restocking fee.

6. Special Events

For weddings and large events, different cancellation policies apply. Please refer to your contract or contact our event coordinator for details.

7. Contact Us

For any questions about our refund policy or to request a refund, please contact our customer service team:

• Email: support@lotusflower.com
• Phone: (555) 123-4567
• Business Hours: Monday-Friday, 9am-5pm

Last updated: January 2025